Privacy Policy & Terms

Last updated: July 2026

What Information We Collect

We collect information from you when you place an order, request a quote, or fill out a form on our site. Depending on what you're doing, you may be asked to provide your name, email address, phone number, and details about your project. You may also upload files such as notes, outlines, drafts, or reference materials. You may browse our site anonymously without providing any personal information.

How We Use Your Information

Information we collect may be used to:

• Deliver the writing, editing, design, or publishing service you ordered;
• Communicate with you about your project, quote, or order status;
• Respond to your questions and provide customer support;
• Improve our website and services based on feedback and usage;
• Send you information or updates related to your order or inquiry.

Your information — public or private — will not be sold, exchanged, transferred, or given to any other company for any reason, except as needed to deliver the product or service you requested.

Payments

Vale Publishing does not collect or store your credit card or bank information on our website. Payments are processed securely through PayPal, which handles your payment details under its own security and privacy standards. We never see or store your full card or banking information. After a transaction, no financial account details are retained on our servers.

How We Protect Your Information

We implement reasonable security measures to protect the personal information and files you provide. Our site is served over a secure, encrypted (SSL/HTTPS) connection. Access to your project materials is limited to personnel involved in completing your order, and those materials are kept confidential.

Cookies

Cookies are small files that a site transfers to your device through your web browser (if you allow it) that let the site recognize your browser and remember certain information. We may use cookies to understand site traffic and interaction so we can improve the experience. We may use third-party analytics providers to help us understand how visitors use our site; these providers are not permitted to use the information for any purpose other than helping us operate and improve our business. You can set your browser to refuse cookies, though some site features may not function as intended.

Disclosure to Outside Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted service providers who help us operate our website or deliver our services (for example, our payment processor or email provider), so long as they agree to keep your information confidential. We may release information when required to comply with the law, enforce our site policies, or protect the rights, property, or safety of Vale Publishing or others.

Third-Party Links

Occasionally we may link to third-party products or services. These sites have their own independent privacy policies, and we have no responsibility or liability for their content or practices. We nonetheless aim to protect the integrity of our site and welcome feedback about any linked sites.

Florida Digital Bill of Rights Compliance

Because we value your privacy, we take reasonable precautions to comply with applicable privacy laws, including the Florida Digital Bill of Rights. We will not distribute your personal information to outside parties without your consent, except as described in this policy. If you are a Florida resident, you may have the right to request access to, correction of, or deletion of your personal information; to contact us about these rights, use the details below.

Online Privacy Policy Only

This privacy policy applies only to information collected through our website and not to information collected offline.

Terms & Conditions

By using this website and ordering our services, you agree to the following. Vale Publishing provides book writing, editing, design, and publishing services. Our services are AI-assisted and editorially reviewed; all work is produced to your brief and delivered as original content, and copyright transfers to you on delivery and full payment. Turnaround times provided in quotes are estimates. Vale Publishing is not liable for how you use, publish, or market the finished work, or for the commercial performance of any book. Our total liability for any claim is limited to the amount you paid for the service in question.

Refund Policy

If you request a refund before we have started working on your project, your payment will be refunded in full, less any non-recoverable payment-processing fees. If you are not satisfied with your purchase after work has begun, you may request a refund of the balance for work not yet completed; amounts for work already performed are non-refundable. For specific complaints or requests for a complete refund, please contact us and we will review your request and respond accordingly.

Changes to This Policy

If we decide to change our privacy policy, we will post those changes on this page with an updated revision date.